Complaint and Communication Policy

At Nuvola, we highly value our customers' opinions and feedback. Both positive and negative feedback provide great opportunities for us to improve our services and products. Therefore, we have established an open and effective communication process to address your complaints.

Complaint Management

Complaint Notification: If you have any complaints, you can contact our customer service department in the store or use one of the communication channels available on our website.
Timely Response: Your complaint requests will be evaluated and responded to within 7 business days at the latest.
Solution Process: Your complaints will be reviewed by the relevant departments, and a quick solution proposal will be provided based on the nature of the complaint. Communication will be maintained with the complainant at every step.
Fair Evaluation: We address your complaints objectively and evaluate each situation fairly. Our solution proposals will be transparent to ensure customer satisfaction and will be communicated to you clearly.

Communication Channels

Phone: You can contact us through our customer service line during the designated business hours on weekdays.
Email: You can send your complaints and requests to info@nuvola.com. All requests received via email will be answered as soon as possible.
Website: You can submit your complaints through the Contact Form on our website.
Social Media: You can also reach us through our company's social media accounts and report your complaints.

Solution Process and Feedback

Solutions to your complaints will be communicated to you, if possible, through the channel you first contacted us with; otherwise, we will get back to you using the contact information you provided.
When resolving your complaints, we never compromise on the principles of transparency and customer focus.
After the complaint is resolved, we may contact you to gather feedback about the solution. This is an important step in improving our service quality.

Privacy and Security

The personal information you provide when submitting your complaints will only be used for resolving your complaint and will never be shared with third parties.
The confidentiality, security, and protection of customer data are among Nuvola's top priorities.
At Nuvola, we aim to improve our service quality every day by considering all complaints and feedback. Customer satisfaction is always our priority.